Patient and Visitor Guide
- What To Bring
- Do Not Bring
- Closed Caption Television
- Family Waiting Room and Visiting Hours
- Family Waiting Room
- Intensive Care Unit
- Hospitals and doctors charge separately
- Food Services
- Gift Shop
- Latex Allergies
- Mail and Flowers
- Pediatric Care
- Pet Visitation
- Smoking Policy
Thank you for choosing SageWest Health Care to meet your health care needs. We consider it a privilege to serve you and your family. The goal of every SageWest staff member is to make your stay as pleasant and as comfortable as possible while following the medical care plan especially designed for you by your physician. Please do not hesitate to ask questions about your care or any of the hospital's services.
The information presented below covers a wide range of hospital services and policies. If you need additional information, please call us at (307) 856-4161.
We will do our best to resolve any difficulties that might arise while you are here or pass along any suggestions or compliments that you may have.
Patients may pre-admit once admission has been scheduled. Admissions are processed via the registration clerks in the front lobby; after hours admissions are processed at the registration desk in the Emergency Department. Once you arrive on the nursing unit, the staff will help you get acquainted with your room and your surroundings.
Patients undergoing outpatient surgery should report to the registration desk in the front lobby. Outpatient registration hours are from 6:30 am until 5:00 pm.
Expectant mothers should check in through the Emergency Department before coming to Labor and Delivery. If you are an admission please check in via the registration clerks in the front lobby.
Breakfast 9 a.m. to 10 a.m.
Lunch 12:00 noon to 1:30 p.m.
Snacks and soft drinks may be purchased 24 hours per day from the vending machines.
When you are medically ready to leave the hospital, your physician will write a discharge order on your medical chart. Your nurses and your physician will discuss discharge information with you, including special diets, medications and limitations on your activities. The case manager will assist you in making arrangements for home care or other community services, if needed. Your physician will let you know if an office visit is necessary after discharge.
Be sure to check your room for all personal belongings and reclaim any valuables from the hospital safe. When your transportation arrives, please allow your nurse to escort you from the hospital.
SageWest has open visiting hours depending upon the condition of the patient.
Children under the age of 12 must be accompanied by a responsible adult at all times when visiting the hospital. In the Childbirth Center Department or Labor and Delivery, only siblings of the newborn under the age of 12 are allowed into the Childbirth Center Department. All other children must be over the age of 12 to enter the Childbirth Center Department.
Please use caution when bringing young visitors to the hospital. Do not allow children with cough, fever, rash, sore throat, nausea, vomiting, diarrhea or recent exposure to illness to visit.
When you are admitted, you should confirm financial arrangements for your care. If you have hospitalization insurance, please bring your policy, identification card, and other pertinent information with you.
Most insurance companies require pre-admission certification and a second opinion before surgery. Please review your pre-admission requirements and coverage and advise your physician of these requirements. This process must be complete before admission, unless it is an emergency. If this has not been done in accordance with the policy's requirements, your insurance benefits may be reduced or denied. Also if the patient leaves the hospital “against medical advice” (“AMA”) your insurance may choose not to pay for the hospitalization.
As a courtesy, SageWest will file a verifiable third-party claim and help in any way possible to expedite their payment. However, please remember that the patient is ultimately responsible for the hospital bill because an insurance policy is a contract between patients and their insurance company.
Most hospital insurance plans do not fully cover hospital bills. All bills are payable in full at the time of discharge unless financial arrangements have been made with the business office (307-857-3575) before discharge. At the time of discharge, you should be prepared to pay the estimated balance due over the verifiable insurance coverage, or make arrangements with the Business Office.
The Business Office will file your claim for insurance assigned to the hospital. If an insurance payment is less than our estimate, you will be billed for the balance due. SageWest can provide payment arrangements and financing options.
Because nutrition is an important part of your recovery, our dietitian prepares a variety of menus according to your doctor's instructions. If your doctor wishes you to adhere to a special diet once you have left the hospital, our dietitian can explain your new eating plan and how you can adapt it to your lifestyle.
If lab tests or x-rays delay your meal time, the nursing staff will be happy to order a tray after you return to your room. One guest tray will be provided free of charge for families of patients age 12 and under. Nourishment rooms are available on each nursing unit. A variety of snacks and beverages are provided for our patients.
The Gift Shop is located in the front lobby of SageWest - Riverton and offers flowers, cards, baby items, toiletries, candy, and more.
The Gift Shop is open: Monday - Friday: 9 am - 4 pm
A Gift Shop is available in Lander.
SageWest - Lander
1320 Bishop Randall Drive
Lander, WY 82520
SageWest - Riverton
2100 West Sunset Drive
Riverton, WY 82501
We will need a complete list of medicines you are currently taking, including those not prescribed or ordered by your doctor. While in the hospital, please take only medicines administered by your nurse. If the medicines are not given at the same time as you normally take them, please let us know and we will try to do things as you do at home. Sometimes meals or tests may hinder your normal routine.
We use generic medicines when possible to keep costs low. Because of this, some medicines may look different from your usual pills. If you have questions about the pills or other medicines you are taking, do not hesitate to ask your nurse or physician.
The telephone at your bedside is for your use and convenience. To make local calls, dial "9" and wait for the dial tone, then dial your desired number. Long distance, credit card or collect calls may be placed by dialing "9" + area code and desired number. The hospital utilizes AT&T as its long distance company. If you wish to use a different company for credit card calls, dial your company's access code after dialing "9" + "0" or use the 800 number listed on your credit cards after dialing "9" + "1".
- Medical/Surgical Room Phone Number - (307) 857-35+last two digits of room number
- Childbirth Center Room Phone Number – (307) 857-35+last two digits of room number
- Dialing the Hospital Operator from your room - Press "0"
- Placing a local Call from your room - Press "9" then dial the number
- Long Distance & Calling Card Calls from your room - Press "9" then "0"
- To reach an Outside Operator from your room - Press "9" then "0"