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SageWest Health Care earns Excellence through Insight award for Highest Community Perception of Quality
July 21, 2015
SageWest Health Care was recently recognized with an Excellence through Insight award for “Highest Community Perception of Quality” by HealthStream, Inc., which serves as SageWest’s third party market research firm for patient, physician, and community insights surveys.
SageWest was awarded this honor for making the commitment to measure and improve its brand and perception in the marketplace. Measuring consumer perceptions of quality assists SageWest in understanding the relationship between the hospital, patients, and consumers by measuring all or a combination of top-of-mind awareness, perception of quality (i.e. image), hospital preference, hospital use, and customer loyalty. Hospitals that score high in these areas exhibit stronger levels of customer satisfaction and loyalty.
HealthStream CEO Robert A. Frist, Jr. said, “We applaud SageWest Health Care’s high-level commitment to excellence in healthcare and are pleased to recognize their achievement through our presentation of an Excellence through Insight award.”
“We are honored to be considered with such regard in the communities we serve,” SageWest CEO Steve Erixon said. “In our mission to make our communities healthier, we focus on providing high quality, compassionate care. This award is recognition of the efforts our staff members make every day to do so.”
SageWest will accept the award during HealthStream’s annual meeting in Denver in September.