Your Health. Our Heroes

Frequently Asked Questions for Patients

Is the hospital clean and safe? 

Our hospital is clean and safe -- just like it always has been! One of the core elements of properly managing infectious diseases is the cleanliness of our physical facility. We follow the latest guidelines from the Centers for Disease Control and Prevention (CDC) regarding cleaning and disinfecting protocols to ensure the health and safety of everyone who enters the facility.

Do you have the supplies and capacity to accommodate my procedure? 

Our team conducts daily "go/no-go" meetings in which they will review crucial supplies such as PPE, medications, blood, space and staffing to ensure that we have enough to comfortably care for those undergoing elective/non-urgent procedures AND accommodate our normal emergency care and potential COVID-19 patients.

We are not booking our schedules to full capacity. Out of an abundance of caution and with the conservation of supplies in mind, we are not starting with a full schedule right away. Should things continue to progress positively, we'll increase our capacity on a week-by-week basis. This is for your safety and ours.

Do you have enough staff to resume elective/non-urgent procedures?

Our team regularly monitors staffing levels to ensure a safe environment for all patients, providers and employees. In addition, we screen all employees daily for COVID-19 symptoms. We are confident that we have the appropriate staff and providers to resume elective and non-urgent procedures while also accommodating our normal emergency care and potential COVID-19 patients. 

Will my experience be the same as in the past? 

Your experience in our facility may look a little different than in the past, but this is because we have new processes and procedures in place to further protect your health during the COVID-19 pandemic. 

What should I expect during my procedure?

Upon arrival at the facility, you will be asked the same standard screening questions and provided with a cloth mask (if you do not already have one). If you have your own mask or bandana to cover your mouth and nose, you can wear that. 

We continue to operate under a zero-visitor protocol out of an abundance of caution, so your family member/spouse/friend/caregiver will not be permitted to enter the hospital. We will gather their contact information so we can follow up with them to provide an update after your procedure and share instructions for pick up at the same location.

You may never see another patient while you are here, and that is intentional for now. We are currently trying to minimize overlap in an effort to promote social distancing, conserve resources, and protect the safety of all of our patients and employees.

You are going to be asked COVID-19 screening questions multiple times by multiple people, up until you are admitted for your procedure. You may get tired of these questions, but we assure you they are for your health and safety, and that of our staff. 

You may never see the faces of your care team members under their protective equipment. We do regret this, as the personal connections we have with our patients and community are what keep us going. However, this is an important precaution we are taking to protect you and our clinical staff.

What questions will I be asked during the screening? 

The questions are part of our standard COVID-19 screening process and include asking if you have....

  • Cough 
  • Shortness of breath or difficulty breathing

Or at least two of these symptoms:

  • Fever 
  • Chills
  • Repeated shaking with chills
  • Muscle pain
  • Headache
  • Sore throat
  • New loss of taste or smell

Whenever you are asked, please answer these screening questions honestly. If your procedure has to be postponed, it will be just that: postponed. It does NOT mean it will be canceled, and we will work with you to reschedule as soon as possible.

How will I prepare for my procedure? 

If you are having a surgical procedure, you will be asked to practice "safer at home" behaviors for seven (7) days to minimize potential exposure prior to your procedure. This means going a step further from social distancing -- trying only to leave your home for critical needs such as groceries or going to the pharmacy. If you need to leave for an essential purpose, you must wear a mask. You also will be asked to check your temperature twice a day during this seven-day period and report any result above 100°F to your provider. Finally, you will be tested for COVID-19 prior to your procedure as an additional precaution.

If you are having an imaging procedure, you will be screened and masked, but not tested for COVID-19.

If you are having a surgical procedure, you will be tested for COVID-19 prior to your procedure. Your provider will place the order for the test, and the hospital will reach out with instructions for scheduling. If your test happens to be positive, your procedure will be postponed, and you will be given instructions related to your care. If you are having an imaging procedure, you will be screened and masked, but not tested for COVID-19.

Can my family member/spouse/friend/caregiver come with me to the facility? 

If you have a family member/spouse/friend/caregiver with you, he/she will not be permitted to enter the hospital. We are still operating under our zero-visitor protocol out of an abundance of caution. When you arrive, you will either park and enter through the front entrance, or be dropped off by your family member/caregiver under the awning at the front entrance, where they will remain in the car. We will gather their contact information so we can follow up with them to provide an update after your procedure and share instructions for pick up.

What happens when I arrive for my procedure? 

When you arrive at the facility, you will be asked the same standard screening questions and provided with a cloth mask (if you do not already have one). If you have your own mask or bandana to cover your mouth and nose, you can wear that.

Will I be treated near COVID-19 patients? 

We are not performing elective/non-urgent procedures on COVID-19 positive patients at this time.

All patients who test positive for an infectious disease, including COVID-19, are isolated for treatment in accordance with Wyoming Department of Health and CDC guidelines. Our hospital has dedicated isolation rooms for treatment of patients under investigation (PUIs) and patients who have tested positive for COVID-19.

If I have additional questions about my procedure, who should I contact? 

If you have any questions, please call our team at 332-4420 in Lander or 856-4161 in Riverton.

What to Expect During Your Hospital Procedure

Your experience in our facility may look a little different than in the past, but this is because we have new processes and procedures in place to further protect your health.

  • You may never see another patient while you are at the hospital as we try to minimize overlap to promote social distancing.

  • You are going to be asked screening questions multiple times by multiple people, up until you are admitted for your procedure. The questions are part of our standard COVID-19 screening process and include asking if you have….

    • Fever

    • Cough

    • Shortness of breath or difficulty breathing

    • Chills

    • Repeated shaking with chills

    • Muscle pain

    • Headache

    • Sore throat

    • New loss of taste or smell

  • Whenever you are asked, please answer these screening questions honestly. If your procedure must be postponed, it will be just that: postponed. It does NOT mean it will be canceled, and we will work with you to reschedule as soon as possible.

  • If you are having a surgical procedure, you will be asked to:

    • Practice “safer at home” behaviors for seven (7) days to minimize potential exposure prior to your procedure. This means going a step further from social distancing – trying only to leave your home for critical needs such as groceries or going to the pharmacy. If you need to leave your home for an essential purpose, you must wear a mask.

    • Check your temperature and record it twice a day during this seven-day period. You should report any temperature above 100°F to your provider.

    • Undergo testing for COVID-19 prior to your procedure. Your provider will place the order for the test and provide instruction for where to go to receive your test. If your test happens to be positive, your procedure will be postponed, and you will be given instructions related to your care.

    • In Lander you will arrive and enter through the outpatient ambulatory surgery entrance and in Riverton you will arrive and enter through the front entrance.

  • If you are having an imaging procedure, you will be screened and masked, but not tested for COVID-19.

  • If you have a family member or caregiver with you, he/she will not be permitted to enter the hospital. We are still operating under our zero-visitor protocol out of an abundance of caution. When you arrive, you will either park and enter through the front entrance, or be dropped off by your family member/caregiver under the awning at the front entrance, where they will remain in the car. We will gather their contact information so we can follow up with them to provide an update after your procedure and share instructions for pick up.

  • When you arrive at the facility, you will be asked the same standard screening questions and provided with a cloth mask (if you do not already have one). If you have your own mask or bandana to cover your mouth and nose, you can wear that.

  • You may never see the faces of your care team members under their protective equipment! We do regret this, as the personal connections we have with our patients and community are what keep us going. However, this is an important precaution we are taking to protect you and our clinical staff.

Thank you for entrusting us with your care. It is our privilege to serve you. You can find more information at SageWestHealthCare.com

Safer at Home Guidelines

Required during the seven days leading to the date of surgery.

Safer at home practices include:

• Stay home for 7 days

• Practice infection control; frequent hand washing, avoid touching your face

• Monitor temperature twice a day (notify provider if temperature of 100ᵒF or greater)

• Only leave the home for essential supplies (food, medication, etc.) or essential services

(doctor appointments, emergency care, etc.).

• If leaving home for essential supplies/services:

-Wear a cloth face mask

-Practice social/physical distancing (stay six feet or more away from others)

• If you become ill or run a fever, contact a healthcare provider

We understand patients may be ‘essential workers’, and that businesses are beginning to reopen.  If a patient is not able to stay at home due to work demands:

• In the work environment:

-Wear a cloth face mask 100% of the time, unless drinking/eating

-Practice social/physical distancing (stay six feet or more away from others)

-Be diligent with hand hygiene (soap/water, and alcohol based hand gels)

• At home:

-Travel only to and from work

-Stay home unless seeking essential services

-Avoid restaurants, social events, bars, etc.

-Monitor temperature twice a day (notify provider if temperature of 100ᵒF or greater)

-If ill or run a fever, contact a healthcare provider

Maintaining a Clean & Safe Environment

SageWest Health Care is committed to providing a clean and safe care environment, and we are taking all precautionary measures to safeguard our staff, providers and those we serve against the spread of illness. Our hospital is clean and safe – just like it always has been! One of the core elements of properly managing infectious diseases is the cleanliness of our physical facility.
 

Here are some of the specific steps we are taking to maintain a clean and safe environment and prevent the spread of infectious diseases, like COVID-19:

  1. Compliance with Infection Prevention Best Practices, including:

    1. following hand hygiene protocol and utilizing appropriate personal protective equipment (PPE) at all times

    2. ensuring availability and access to hand sanitizer and soap throughout the facility

    3. using proper disinfectants, cleaning agents and supplies that meet state and federal infection control standards
       

  2. Terminal Cleaning and Disinfection of Sterile Areas: Our teams conduct terminal cleaning and disinfection of all sterile areas, including operating and procedural rooms, in accordance with industry standards and best practices.
     

  3. Focus on High-Touch Areas: We have enhanced cleaning and disinfection of high-touch items and surfaces in high-traffic areas of our facility, including our emergency room, lobbies, waiting areas, hallways, restrooms, elevators.

  4. Increased Inspections and Rounding to monitor compliance of our cleaning and disinfection process.

  5. Education & Training: In addition to reinforcing our routine cleaning techniques, we are also educating and training our teams on the latest guidance and recommendations for infection prevention related to COVID-19.

  6. Visitor Restrictions, Screening & Masking: Our hospital continues to enforce limited visitor restrictions, restricted access to our facility and screen every individual who enters our facility including patients, staff, providers and vendors. Everyone is encouraged to wear a mask while in our facility.


What happens after a patient is discharged?

As part of our routine cleaning protocol, our environmental services (EVS) team takes the following steps to clean and sanitize a room after a patient is discharged:

  • Restrict access to room.

  • Use alcohol foam (sanitizer) on hands and put on gloves.

  • Trash and linens are bagged.

  • Gloves are removed, alcohol foam reapplied; new gloves are put on.

  • Dust surfaces at shoulder height and above.

  • Disinfect bed — cleaning top to bottom, removing all tape.

  • Disinfect room — starting at the door, wiping high-touch surfaces and furniture.

  • Disinfect bathroom, cleaning and wiping down all areas.

  • Remove gloves and use alcohol foam. In isolation, or “high risk”, rooms: Remove gloves, then gown, then mask. Wash hands with soap and water.

  • Gather clean linens, drape over forearm, hold away from body.

  • Make bed.

  • Restock supplies.

  • Dry mop.

  • Wet mop, ending at the door.

  • Clean hands and put on new gloves.

  • Disinfect cleaning equipment.

  • Remove gloves, wash with soap and water.